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Etusivu > Opintohaku > Service Design and Business Environment (TL00BD18) > 2022-2023

Service Design and Business Environment

Rakennetyyppi: Opintojakso
Koodi: TL00BD18
OPS: IBM 2022
Taso: Tradenomi (ylempi AMK)
Opiskeluvuosi: 1 (2022-2023)
Lukukausi: Kevät
Laajuus: 5 op
Vastuuopettaja: Niittykoski, Jukka
Opetuskieli: Englanti

Toteutukset lukuvuonna 2022-2023

Tot.Ryhmä(t)OpiskeluaikaOpettaja(t)KieliIlmoittautuminen
3002IBM2022-1Y2.1.2023 – 30.4.2023Kodjovi LotchiEnglanti1.12.2022 – 10.1.2023

Osaamistavoitteet

The student understands the importance of service logic in business management from the perspective of both a service and an industrial company. The student becomes acquainted with customer relationship-oriented business management.

Opiskelijan työmäärä

5 credits á 27/h students work 135 h. Supervised contact teaching: 4 h. Independent study: 131 h. Assessment of one's own learning 1 h is included in contact teaching.

Opetusmuoto / Opetusmenetelmät

Online/independent.
Intoroductiory lecture.

Arviointikriteerit

1 The student understands the basics of service-oriented business management.
3 The student has a good understanding of the principles of service-oriented business management and is able to apply the principles in practice.
5 The student has a commendable understanding of the principles of service-oriented business management and is able to apply the principles widely in practice.

Arviointimenetelmät

A two-part independent course assignment that first introduces the theory and then applies the theory, by developing a development assignment for your own organization, utilizing service design tools.


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