Service Design and Business Environment
| Structure Type: | Study unit |
|---|---|
| Code: | TL00BD18 |
| Curriculum: | IBM 2022 |
| Level: | Master of Business Administration |
| Year of Study: | 1 (2022-2023) |
| Semester: | Spring |
| Credits: | 5 cr |
| Responsible Teacher: | Niittykoski, Jukka |
| Language of Instruction: | English |
Courses During the Academic Year 2022-2023
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3002 | IBM2022-1Y | 2023-01-02 – 2023-04-30 | Kodjovi Lotchi | English | 2022-12-01 – 2023-01-10 |
Learning Outcomes
The student understands the importance of service logic in business management from the perspective of both a service and an industrial company. The student becomes acquainted with customer relationship-oriented business management.
Student's Workload
5 credits á 27/h students work 135 h. Supervised contact teaching: 4 h. Independent study: 131 h. Assessment of one's own learning 1 h is included in contact teaching.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Online/independent.
Intoroductiory lecture.
Assessment Criteria
1 The student understands the basics of service-oriented business management.
3 The student has a good understanding of the principles of service-oriented business management and is able to apply the principles in practice.
5 The student has a commendable understanding of the principles of service-oriented business management and is able to apply the principles widely in practice.
Assessment Methods
A two-part independent course assignment that first introduces the theory and then applies the theory, by developing a development assignment for your own organization, utilizing service design tools.