Service Design and Business Environment
|Structure Type:||Study unit|
|Level:||Master of Business Administration|
|Year of Study:||1 (2021-2022)|
|Responsible Teacher:||Mannila, Margit|
|Language of Instruction:||English|
Courses During the Academic Year 2021-2022
|3001||IBM2021-1Y||2022-01-03 – 2022-05-01||Margit Mannila||English||2021-12-01 – 2022-01-10|
Still need to take the course? See the courses during the academic year 2022-2023.
The student understands the importance of service logic in business management from the perspective of both a service and an industrial company. The student becomes acquainted with customer relationship-oriented business management.
5 credits á 27/h students work 135 h. Supervised contact teaching: 4 h. Independent study: 131 h. Assessment of one's own learning 1 h is included in contact teaching.
Mode of Delivery / Planned Learning Activities and Teaching Methods
1 The student understands the basics of service-oriented business management.
3 The student has a good understanding of the principles of service-oriented business management and is able to apply the principles in practice.
5 The student has a commendable understanding of the principles of service-oriented business management and is able to apply the principles widely in practice.
A two-part independent course assignment that first introduces the theory and then applies the theory, by developing a development assignment for your own organization, utilizing service design tools.