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Front Page > Current Education > International Business Management (IBM) > 2021 > Year 1 > Service Design and Business Environment (TL00BD18)

Service Design and Business Environment

Structure Type: Study unit
Code: TL00BD18
Curriculum: IBM 2021
Level: Master of Business Administration
Year of Study: 1 (2021-2022)
Semester: Spring
Credits: 5 cr
Responsible Teacher: Mannila, Margit
Language of Instruction: English

Courses During the Academic Year 2021-2022

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
3001IBM2021-1Y2022-01-03 – 2022-05-01Margit MannilaEnglish2021-12-01 – 2022-01-10

Still need to take the course? See the courses during the academic year 2022-2023.

Learning Outcomes

The student understands the importance of service logic in business management from the perspective of both a service and an industrial company. The student becomes acquainted with customer relationship-oriented business management.

Student's Workload

5 credits á 27/h students work 135 h. Supervised contact teaching: 4 h. Independent study: 131 h. Assessment of one's own learning 1 h is included in contact teaching.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Online/independent.
Intoroductiory lecture.

Assessment Criteria

1 The student understands the basics of service-oriented business management.
3 The student has a good understanding of the principles of service-oriented business management and is able to apply the principles in practice.
5 The student has a commendable understanding of the principles of service-oriented business management and is able to apply the principles widely in practice.

Assessment Methods

A two-part independent course assignment that first introduces the theory and then applies the theory, by developing a development assignment for your own organization, utilizing service design tools.


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