Management of Service Business
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | RBP0205 |
| Tyyppi: | Pakollinen / Perusopinnot |
| OPS: | R-TRB 2011 |
| Taso: | Restonomi (AMK) |
| Opiskeluvuosi: | 3 (2013-2014) |
| Laajuus: | 3 op |
| Vastuuopettaja: | Ndzibah, Emmanuel |
| Opetuskieli: | Englanti |
Toteutukset lukuvuonna 2013-2014
| Tot. | Opiskeluaika | Opettaja(t) | Kieli | Ilmoittautuminen |
|---|---|---|---|---|
| 7 | 2.9.2013 – 20.12.2013 | Helena Alamäki | Englanti | 16.8.2013 – 13.9.2013 |
Osaamistavoitteet
The student will acquire readiness skills to act as a manager and developer of a service business.
Opiskelijan työmäärä
Scheduled studies 40h
Independent studies 41h
Sisältö
Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.
Opiskelumateriaali
- Robbins, S. - Coulter, M. 2003. Management. London. Prentice Hall
Baum, T. 2006. Human Resource Management for Tourism, Hospitality and Leisure. London. Thomson Learning.
Opetusmuoto / Opetusmenetelmät
Lectures, study discussion, exercises.
Arviointikriteerit
5 The student is able to evaluate the theoretical background of service business management in relation to working life in service business and to tasks in managerial positions. The student is able to evaluate and compare leadership theories in a critical and well grounded manner.
3 The student is able to connect the theoretical background of service business management to working life in service business and to tasks in managerial positions. The student is able to analyze and combine the central leadership theories.
1 The student knows the central theoretical background of service business management. The student masters the core terminology and concepts of leadership.
Arviointimenetelmät
Exam 60%, assignments activity and exercises 40%. Numeric scale (0-5).