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Front Page > Archived Education > Tourism (R-TRB) > 2011 > Year 3 > Management of Service Business (RBP0205)

Management of Service Business

Structure Type: Study unit
Code: RBP0205
Type: Compulsory / Basic Studies
Curriculum: R-TRB 2011
Level: Bachelor of Hospitality Management
Year of Study: 3 (2013-2014)
Credits: 3 cr
Responsible Teacher: Ndzibah, Emmanuel
Language of Instruction: English

Courses During the Academic Year 2013-2014

Impl.Study TimeTeacher(s)LanguageEnrolment
72013-09-02 – 2013-12-20Helena AlamäkiEnglish2013-08-16 – 2013-09-13

Learning Outcomes

The student will acquire readiness skills to act as a manager and developer of a service business.

Student's Workload

Scheduled studies 40h
Independent studies 41h

Contents

Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.

Recommended or Required Reading and Other Learning Resources/Tools

- Robbins, S. - Coulter, M. 2003. Management. London. Prentice Hall
Baum, T. 2006. Human Resource Management for Tourism, Hospitality and Leisure. London. Thomson Learning.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, study discussion, exercises.

Assessment Criteria

5 The student is able to evaluate the theoretical background of service business management in relation to working life in service business and to tasks in managerial positions. The student is able to evaluate and compare leadership theories in a critical and well grounded manner.
3 The student is able to connect the theoretical background of service business management to working life in service business and to tasks in managerial positions. The student is able to analyze and combine the central leadership theories.
1 The student knows the central theoretical background of service business management. The student masters the core terminology and concepts of leadership.

Assessment Methods

Exam 60%, assignments activity and exercises 40%. Numeric scale (0-5).


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