Service Design and Business Environment
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | TL00BD18 |
| OPS: | IBM 2021 |
| Taso: | Tradenomi (ylempi AMK) |
| Opiskeluvuosi: | 1 (2021-2022) |
| Lukukausi: | Kevät |
| Laajuus: | 5 op |
| Vastuuopettaja: | Mannila, Margit |
| Opetuskieli: | Englanti |
Toteutukset lukuvuonna 2021-2022
| Tot. | Ryhmä(t) | Opiskeluaika | Opettaja(t) | Kieli | Ilmoittautuminen |
|---|---|---|---|---|---|
| 3001 | IBM2021-1Y | 3.1.2022 – 1.5.2022 | Margit Mannila | Englanti | 1.12.2021 – 10.1.2022 |
Suoritus rästissä? Katso toteutukset lukuvuonna 2023-2024.
Osaamistavoitteet
The student understands the importance of service logic in business management from the perspective of both a service and an industrial company. The student becomes acquainted with customer relationship-oriented business management.
Opiskelijan työmäärä
5 credits á 27/h students work 135 h. Supervised contact teaching: 4 h. Independent study: 131 h. Assessment of one's own learning 1 h is included in contact teaching.
Opetusmuoto / Opetusmenetelmät
Online/independent.
Intoroductiory lecture.
Arviointikriteerit
1 The student understands the basics of service-oriented business management.
3 The student has a good understanding of the principles of service-oriented business management and is able to apply the principles in practice.
5 The student has a commendable understanding of the principles of service-oriented business management and is able to apply the principles widely in practice.
Arviointimenetelmät
A two-part independent course assignment that first introduces the theory and then applies the theory, by developing a development assignment for your own organization, utilizing service design tools.