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Front Page > Archived Education > Business Competence (TLY) > 2015 > Year 2 > Development of Service Organizations (TLYS1303)

Development of Service Organizations

Structure Type: Study unit
Code: TLYS1303
Type: Compulsory / Professional Studies
Curriculum: TLY 2015
Level: Master of Business Administration
Year of Study: 2 (2016-2017)
Credits: 5 cr
Responsible Teacher: Koskinen, Ossi
Language of Instruction: Finnish

Courses During the Academic Year 2016-2017

Impl.Study TimeTeacher(s)LanguageEnrolment
32017-01-01 – 2017-05-31Ossi KoskinenFinnish2016-08-22 – 2017-02-25

Learning Outcomes

The objective is that the student gains understanding and skills of developement of service organizations.

Student's Workload

135 hours
The assesment of student's own learning 1 h is included in contact lessons.

Prerequisites / Recommended Optional Courses

First year courses

Contents

Organizational developement and quality assurance of service organizations.

Recommended or Required Reading and Other Learning Resources/Tools

• Juuti, P. & Vuorela, A. 2002. Johtaminen ja työyhteisön hyvinvointi. PK-kustannus: Jyväskylä.
• Kotter J. Leading change 1997
• materials named by the teacher

Mode of Delivery / Planned Learning Activities and Teaching Methods

Classroom lectures, moodle teaching, group works and course assignment

Assessment Criteria

1 the student understands some basics about developement of service organizations
3 the student understands well issues concerning developement of service organizations and can apply learned issues to practice
5 the student understands excellent developement of service organizations issues and can apply these to practice in great extent.

Assessment Methods

* attendance to lectures (classroom+moodle) (15 credits)
* Course assignment (45 credits)


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