Service Design and Business Environment
| Structure Type: | Study unit |
|---|---|
| Code: | TL00BD18 |
| Curriculum: | HY 2025T IBM 2021 / 2022 / 2023 / 2024 / 2025 IDKJ 2024T / 2025T |
| Level: | Master of Business Administration |
| Year of Study: | 1 (2021-2022 / 2022-2023 / 2023-2024 / 2024-2025 / 2025 / 2025-2026) |
| Semester: | Spring |
| Credits: | 5 cr |
| Responsible Teacher: | Niemelä, Riitta / Simunaniemi, Anna-Mari |
| Language of Instruction: | English |
Courses
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3001 | IBM2021-1Y | 2022-01-03 – 2022-05-01 | Margit Mannila | English | 2021-12-01 – 2022-01-10 |
| 3002 | IBM2022-1Y | 2023-01-02 – 2023-04-30 | Kodjovi Lotchi | English | 2022-12-01 – 2023-01-10 |
| 3003 | IBM2023-1Y | 2024-01-01 – 2024-04-30 | Eeva Välikangas | English | 2023-12-01 – 2024-01-12 |
| 3004 | HY2025T-1, IBM2024-1Y | 2025-01-02 – 2025-05-02 | Pertti Aula, Elise Raittila | English | 2024-12-01 – 2025-01-12 |
The descriptions shown below are for the academic year: 2024-2025
Learning Outcomes
In this course, students will explore the essentials of service-oriented business management. They will understand the importance of service logic from the perspectives of both service and industrial companies. Students will become familiar with customer relationship-oriented business management, gaining valuable insights into building and maintaining strong customer relationships. By the end of the course, students will have the necessary knowledge and skills to analyze and apply service-oriented business management practices in various business fields.
Student's Workload
5 credits á 27/h students work 135 h.
Assessment of one's own learning is included in contact teaching.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Online lectures & materials
Independent studying.
Assessment Criteria
5:
The student has excellent understanding and application of service-oriented business management principles. Proficient application of knowledge and skills in real-world business scenarios.
3:
The student has good understanding and application of service-oriented business management principles. Reasonable application of knowledge and skills in real-world business scenarios.
1:
The student has limited understanding and application of service-oriented business management principles. Minimal application of knowledge and skills in real-world business scenarios.
Assessment Methods
Practical service design task & presentation 40%. Independent tasks 60%.