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Front Page > Archived Education > Tourism (R-TRB) > 2011 > Year 2 > Communication and Interaction Skills (Swedish) (RBP0324)

Communication and Interaction Skills (Swedish)

Structure Type: Study unit
Code: RBP0324
Type: Compulsory / Basic Studies
Curriculum: R-TRB 2011
Level: Bachelor of Hospitality Management
Year of Study: 2 (2012-2013)
Credits: 1 cr
Responsible Teacher: Martin, Elina
Language of Instruction: English

Learning Outcomes

The objective is for the student to internalise the underlying idea and basic concepts of goal-oriented communication, and to learn to produce documents that comply with the demands of working life and society as to their contents, form and language. The student should also learn to act in meetings and negotiations, and practise various public presentations in working life.

Contents

General concepts in communication, basic informative documents in working life and their layout, appropriate use of language and style, basics of written and oral communication. Persuasive documents, basics of meetings and negotiation procedures, meeting and negotiation documents.

Recommended or Required Reading and Other Learning Resources/Tools

Lehrer, S. 1997. Affärsbrev. Helsingfors. Utbildningsstyrelsen.
Svenska språknämnden. 2000. Skrivregler. Stockholm. Liber.
Østern, A-L. 1989. Tal- och uttryckspedagogik.
Johannesson, K. 2001. Tala väl. Stockholm. Norstedts Förlag.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, group work, individual studies.

Assessment Methods

Active course participation, evaluated tasks, written assignments, interviews, meeting and negotiation documents, CV, oral presentations and written examination. Numeric scale (0-5).


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