Communication and Interaction Skills (Swedish)
| Structure Type: | Study unit |
|---|---|
| Code: | RBP0324 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-TRB 2011 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 2 (2012-2013) |
| Credits: | 1 cr |
| Responsible Teacher: | Martin, Elina |
| Language of Instruction: | English |
Learning Outcomes
The objective is for the student to internalise the underlying idea and basic concepts of goal-oriented communication, and to learn to produce documents that comply with the demands of working life and society as to their contents, form and language. The student should also learn to act in meetings and negotiations, and practise various public presentations in working life.
Contents
General concepts in communication, basic informative documents in working life and their layout, appropriate use of language and style, basics of written and oral communication. Persuasive documents, basics of meetings and negotiation procedures, meeting and negotiation documents.
Recommended or Required Reading and Other Learning Resources/Tools
Lehrer, S. 1997. Affärsbrev. Helsingfors. Utbildningsstyrelsen.
Svenska språknämnden. 2000. Skrivregler. Stockholm. Liber.
Østern, A-L. 1989. Tal- och uttryckspedagogik.
Johannesson, K. 2001. Tala väl. Stockholm. Norstedts Förlag.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, group work, individual studies.
Assessment Methods
Active course participation, evaluated tasks, written assignments, interviews, meeting and negotiation documents, CV, oral presentations and written examination. Numeric scale (0-5).