Communication and Interaction Skills (Finnish)
| Structure Type: | Study unit |
|---|---|
| Code: | RBP0322 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-TRB 2011 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 2 (2012-2013) |
| Credits: | 1 cr |
| Responsible Teacher: | Liedes, Pia |
| Language of Instruction: | Finnish |
Learning Outcomes
The student will learn means of argumentative communication needed in working life both written and oral. Public presentations will be practised and improved by observing oneself and others.
Student's Workload
Total work load 27 h.
- scheduled 13 h.
- autonomous 14 h.
Prerequisites / Recommended Optional Courses
Informative Communication.
Contents
Persuasive communication, factors of a successful presentation, non-verbal communication.
Recommended or Required Reading and Other Learning Resources/Tools
Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.
Other material recommended by the teacher.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Interactive lectures 8 h, presentations and observation 5 h, independent studies, assignments 14 h.
Assessment Criteria
1=Is able to name persuasive communication and interact in working life situations.
3=Is able to analyze and utilize persuasive communication and interact appropriately in working life situations.
5=Is able to analyze and utilize versatile persuasive communication and interact appropriately and efficiently in working life situations.
Assessment Methods
Suoritetut tehtävät. Numeerinen (0-5).