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Front Page > Archived Education > Tourism (R-TRB) > 2009 > Year 3 > Managing People in the International Tourism and Hospitality Industry (RBS9101)

Managing People in the International Tourism and Hospitality Industry

Structure Type: Study unit
Code: RBS9101
Type: Optional obligatory / Basic Studies
Curriculum: R-TRB 2009
Level: Bachelor of Hospitality Management
Year of Study: 3 (2011-2012)
Credits: 3 cr
Responsible Teacher: Martin, Elina
Language of Instruction: English

Learning Outcomes

The student will learn the management of a flexible environment and will appreciate the way it functions. He/she will be able to apply this knowledge to developing management in tourism and hospitality enterprises from motivation to team leadership.

Contents

International Environment of Hospitality Business / The Leading Organizations.
The Emergence of International Hotels.
Political Aspects of the International Travel, Tourism and Lodging Industry.
International Hotel and Tourism Staffing.
Human Resources Cultural Diversity.
Selection and Preparation of International Hotel and Tourism Executives.
International Human Resource Management.
Supervision in Multicultural Environment.
Control: Hotel and Turism Operations and Management.
Motivation Theory for Hospitality & Tourism employees for multicultural environment.
Leading People in Multicultural Environment.
The General Manager’s Backround and Personal Characteristics.
The day-to-day Activities of outstanding General Manager.

Recommended or Required Reading and Other Learning Resources/Tools

Material supplied by the lecturer.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures and assignments.

Assessment Methods

Assignments and examination.


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