Management of Service Business
| Structure Type: | Study unit |
|---|---|
| Code: | RBP0205 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-TRB 2009 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 3 (2011-2012) |
| Credits: | 3 cr |
| Responsible Teacher: | Ndzibah, Emmanuel |
| Language of Instruction: | English |
Courses During the Academic Year 2011-2012
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 5 | 2011-08-29 – 2011-12-30 | Emmanuel Ndzibah | English | 2011-08-19 – 2011-09-04 |
Learning Outcomes
The student will acquire readiness skills to act as a manager and developer of a service business.
Student's Workload
Scheduled studies 40h
Independent studies 41h
Contents
Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.
Recommended or Required Reading and Other Learning Resources/Tools
- Robbins, S. - Coulter, M. 2003. Management. London. Prentice Hall
Baum, T. 2006. Human Resource Management for Tourism, Hospitality and Leisure. London. Thomson Learning.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, study discussion, exercises.
Assessment Criteria
5 The student is able to evaluate the theoretical background of service business management in relation to working life in service business and to tasks in managerial positions. The student is able to evaluate and compare leadership theories in a critical and well grounded manner.
3 The student is able to connect the theoretical background of service business management to working life in service business and to tasks in managerial positions. The student is able to analyze and combine the central leadership theories.
1 The student knows the central theoretical background of service business management. The student masters the core terminology and concepts of leadership.
Assessment Methods
Exam 60%, assignments activity and exercises 40%. Numeric scale (0-5).