Service Design and Business Environment
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | TL00BD18 |
| OPS: | HY 2025T IBM 2021 / 2022 / 2023 / 2024 / 2025 IDKJ 2024T / 2025T |
| Taso: | Tradenomi (ylempi AMK) |
| Opiskeluvuosi: | 1 (2021-2022 / 2022-2023 / 2023-2024 / 2024-2025 / 2025 / 2025-2026) |
| Lukukausi: | Kevät |
| Laajuus: | 5 op |
| Vastuuopettaja: | Niemelä, Riitta / Simunaniemi, Anna-Mari |
| Opetuskieli: | Englanti |
Toteutukset
| Tot. | Ryhmä(t) | Opiskeluaika | Opettaja(t) | Kieli | Ilmoittautuminen |
|---|---|---|---|---|---|
| 3001 | IBM2021-1Y | 3.1.2022 – 1.5.2022 | Margit Mannila | Englanti | 1.12.2021 – 10.1.2022 |
| 3002 | IBM2022-1Y | 2.1.2023 – 30.4.2023 | Kodjovi Lotchi | Englanti | 1.12.2022 – 10.1.2023 |
| 3003 | IBM2023-1Y | 1.1.2024 – 30.4.2024 | Eeva Välikangas | Englanti | 1.12.2023 – 12.1.2024 |
| 3004 | HY2025T-1, IBM2024-1Y | 2.1.2025 – 2.5.2025 | Pertti Aula, Elise Raittila | Englanti | 1.12.2024 – 12.1.2025 |
Alla oleva kuvaus koskee lukuvuotta: 2024-2025
Osaamistavoitteet
In this course, students will explore the essentials of service-oriented business management. They will understand the importance of service logic from the perspectives of both service and industrial companies. Students will become familiar with customer relationship-oriented business management, gaining valuable insights into building and maintaining strong customer relationships. By the end of the course, students will have the necessary knowledge and skills to analyze and apply service-oriented business management practices in various business fields.
Opiskelijan työmäärä
5 credits á 27/h students work 135 h.
Assessment of one's own learning is included in contact teaching.
Opetusmuoto / Opetusmenetelmät
Online lectures & materials
Independent studying.
Arviointikriteerit
5:
The student has excellent understanding and application of service-oriented business management principles. Proficient application of knowledge and skills in real-world business scenarios.
3:
The student has good understanding and application of service-oriented business management principles. Reasonable application of knowledge and skills in real-world business scenarios.
1:
The student has limited understanding and application of service-oriented business management principles. Minimal application of knowledge and skills in real-world business scenarios.
Arviointimenetelmät
Practical service design task & presentation 40%. Independent tasks 60%.