Customer Relationship Management
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | TI00BE65 |
| OPS: | IB 2024 |
| Taso: | Tradenomi (AMK) |
| Opiskeluvuosi: | 2 (2025-2026) |
| Lukukausi: | Kevät |
| Laajuus: | 3 op |
| Vastuuopettaja: | Sabel, Thomas |
| Opetuskieli: | Englanti |
Osaamistavoitteet
In addition to the traditional means of competition in marketing, the student will get the basic knowledge of relationship and network marketing. The student will get acquainted with the concept of marketing interaction.
Opiskelijan työmäärä
Total work load: 81 h. Scheduled studies: 33 h. Individual studies: 48 h.
The assesment of student's own learning 1 h is included in contact lessons.
Edeltävät opinnot / Suositellut valinnaiset opinnot
Introduction to Marketing
Sisältö
Concept of relationship marketing, different types of relationships between companies, relationships between the company and the customer and the impact of relationships on marketing. Managing the relationships from a marketing point-of-view. Tools and technology used for managing relationships.
Aluevaikuttavuus
Visiting lectures and case assignment from local companies
Kansainvälisyys
Follows the principle of Internationalization at Home (IaH). The course will improve the skills in English for the students since the language of instructions is English.
The cousre covers partly also international marketing aspects
Opiskelumateriaali
Gummesson, E. 2008:
Total relationship marketing. Oxford : Elsevier.
Grönroos C. 2007: Service Management and Marketing. Customer Management in Service Competition. 3rd edition. John Wiley & Co, Chichester.
(Selected chapters: 4, 6, 10-15).
Other material provided by the Lecture
Opetusmuoto / Opetusmenetelmät
Lectures, individual and group assignments.
Arviointikriteerit
Test:
5: utilise and apply essential theories, concepts and methods in various situations
3: utilise theories, concepts and methods consistently in written and oral communication
1: utilise essential theories, concepts and methods in various situations
Assignment:
5: retrieve information systematically from scientific publications in the field
- modify the information for various purposes
- assess the correctness and reliability of the information
- understands the development needs in the field and present development measures
- analyse and assess professional issues appearing in practical operations
- justify , giving the theoretical base, for the solutions made when acting in tasks of an expert
3: modify and apply acquired infor-mation
- assess the correctness of the information
- justify the solutions made when acting in tasks of an expert
- utilise various problem-solving methods independently
- recognise the development needs in the field
1: retrieve and utilise information from various sources
- justify the solutions made when acting in tasks of an expert
- utilise problem-solving methods when given guidance
- find development needs in the field
Arviointimenetelmät
Assignments 100%