Front Office Operations
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | RBA0402 |
| Tyyppi: | Pakollinen / Perusopinnot |
| OPS: | R-TRB 2011 |
| Taso: | Restonomi (AMK) |
| Opiskeluvuosi: | 1 (2011-2012) |
| Laajuus: | 3 op |
| Vastuuopettaja: | Martin, Elina |
| Opetuskieli: | Englanti |
Toteutukset lukuvuonna 2011-2012
| Tot. | Opiskeluaika | Opettaja(t) | Kieli | Ilmoittautuminen |
|---|---|---|---|---|
| 7 | 9.1.2012 – 27.4.2012 | Claus Norrgrann | Englanti | 7.12.2011 – 15.1.2012 |
Osaamistavoitteet
The student knows the hotel reception procedures and booking systems, and has a comprehensive picture of the chain of services in various units.
Sisältö
Various sectors of hotel service, vocabulary and concepts, various customer groups, booking systems and operations, booking programmes (ADP), maintenance of booking status. Customer service at reception. Organisation and co-operation between departments. Introduction to computer systems within the hotel industry, reservation systems and operational qualities.
Opiskelumateriaali
- Kasavana, M.-Cachill, J.1992. Managing computers in the hospitality industry. East Lansing.
Opetusmuoto / Opetusmenetelmät
Lectures, assignment, project work.
Arviointikriteerit
5 – The student masters the sectors of hotel services, the basic terms and reception related special functions. The student is able to practice front office customer service and understands the structure as well as possesses skills in computerized booking systems.
3 – The student comprehends the structure of the hotel services, the basic terms and concepts. The student is familiar to booking systems and understands the structure and features of a computerized booking system.
1 – The student is able to identify parts of the hotel services, basic terms and concepts. The student has utilized a computerized booking system.
Arviointimenetelmät
Project work, examination.