Strategic Marketing Management
| Rakennetyyppi: | Opintojakso |
|---|---|
| Koodi: | RBS9102 |
| Tyyppi: | Pakollinen valinnainen (vaihtoehtoinen) / Perusopinnot |
| OPS: | R-TRB 2010 |
| Taso: | Restonomi (AMK) |
| Opiskeluvuosi: | 3 (2012-2013) |
| Laajuus: | 3 op |
| Vastuuopettaja: | Martin, Elina |
| Opetuskieli: | Englanti |
Osaamistavoitteet
The student will learn marketing management in the changing environment. He/she develops essential skills necessary in a Marketing Managers position. The student evaluates the performance of an organization in a competitive marketing environment, and formulates and implements marketing mix strategies in consumer and service markets.
Sisältö
Distinctive Aspects of Services Marketing.
Customer Involvement in Service Processes.
Customer Behavior in Service Setting.
Customer Satisfaction and Service Quality.
Relationship Marketing and Management.
Target Market Definition and Position.
The Place and Manner of Service Delivery.
Understanding Costs and Developing Pricing Strategy.
Managing Capacity and Demand.
Communication and Promoting Services.
Managing the Customer Service Function.
Handing Customer Complaints and Managing Service Recovery.
International Services Marketing.
The Strategic Impact of Information Technology.
Opiskelumateriaali
Material supplied by the lecturer.
Opetusmuoto / Opetusmenetelmät
Lectures and assignments.
Arviointimenetelmät
Assignments and examination.