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Etusivu > Arkistoidut koulutukset > Tourism (R-TRB) > 2010 > Vuosi 1 > Front Office Operations (RBA0402)

Front Office Operations

Rakennetyyppi: Opintojakso
Koodi: RBA0402
Tyyppi: Pakollinen / Perusopinnot
OPS: R-TRB 2010
Taso: Restonomi (AMK)
Opiskeluvuosi: 1 (2010-2011)
Laajuus: 3 op
Vastuuopettaja: Martin, Elina
Opetuskieli: Englanti

Toteutukset lukuvuonna 2010-2011

Tot.OpiskeluaikaOpettaja(t)KieliIlmoittautuminen
63.1.2011 – 29.4.2011Claus NorrgrannEnglanti7.12.2010 – 9.1.2011

Osaamistavoitteet

The student knows the hotel reception procedures and booking systems, and has a comprehensive picture of the chain of services in various units.

Sisältö

Various sectors of hotel service, vocabulary and concepts, various customer groups, booking systems and operations, booking programmes (ADP), maintenance of booking status. Customer service at reception. Organisation and co-operation between departments. Introduction to computer systems within the hotel industry, reservation systems and operational qualities.

Opiskelumateriaali

- Kasavana, M.-Cachill, J.1992. Managing computers in the hospitality industry. East Lansing.

Opetusmuoto / Opetusmenetelmät

Lectures, assignment, project work.

Arviointikriteerit

5 – The student masters the sectors of hotel services, the basic terms and reception related special functions. The student is able to practice front office customer service and understands the structure as well as possesses skills in computerized booking systems.
3 – The student comprehends the structure of the hotel services, the basic terms and concepts. The student is familiar to booking systems and understands the structure and features of a computerized booking system.
1 – The student is able to identify parts of the hotel services, basic terms and concepts. The student has utilized a computerized booking system.

Arviointimenetelmät

Project work, examination.


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