ICT Sales Management
| Structure Type: | Study unit |
|---|---|
| Code: | TTKA0905 |
| Type: | Compulsory |
| Curriculum: | TK 2017 |
| Level: | Bachelor of Business Administration |
| Year of Study: | 3 (2019-2020) |
| Credits: | 3 cr |
| Responsible Teacher: | Malin, Timo |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2019-2020
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Classes | Enrolment |
|---|---|---|---|---|---|---|
| 1 | T-TK-3-1, T-TK-3-2 | 2020-01-06 – 2020-05-24 | Timo Malin | Finnish | 27 h | 2019-12-16 – 2020-01-14 |
Learning Outcomes
The student is able to analyze the ICT company as a productive and manageable entity and understand the importance of knowledge, technology and know-how in ICT. Student masters the principles of sales and quality management in the ICT business and is able to analyze the company using the tools and methods of sales and quality management and understand the importance of the customer, the role of management and information management in the business. The student is familiar with the quality certifications of the industry, the means and methods of securing and managing the information.
Student's Workload
Total work load of the course: 81 h
- the points of Task Oriented Learning
Contents
The course focuses on sales ICT management and quality management It include tools and methods of customer-focus, process management, management roles and quality management, quality certification, data security and management.
Internationality
Coursematerial in English
Recommended or Required Reading and Other Learning Resources/Tools
Netmaterial provided by the lecturer.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, assignments, exam
Assessment Criteria
5 = The student knows ICT sales and sales management (concepts, practices, and procedures) very well and are able to apply their knowledge in their own field sales management versatile.
3 = The student knows ICT sales and sales management concepts, practices and procedures well and are able to apply their knowledge in their own field sales management as well.
1 = The student knows ICT sales and sales management concepts, practices and methods.
Assessment Methods
Exercises 50% and the exam 50%