Development of Service Organizations
| Structure Type: | Study unit |
|---|---|
| Code: | TLYS1303 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | T-LY 2011 |
| Level: | Master of Business Administration |
| Credits: | 5 cr |
| Responsible Teacher: | Koskinen, Ossi |
| Language of Instruction: | Finnish |
Courses
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 1 | 2013-03-04 – 2013-05-24 | Ossi Koskinen | Finnish | 2013-02-11 – 2013-03-04 |
Learning Outcomes
The objective is that the student gains understanding and skills of developement of service organizations.
Student's Workload
135 hours
The assesment of student's own learning 1 h is included in contact lessons.
Prerequisites / Recommended Optional Courses
First year courses
Contents
Organizational developement and quality assurance of service organizations.
Recommended or Required Reading and Other Learning Resources/Tools
• Juuti, P. & Vuorela, A. 2002. Johtaminen ja työyhteisön hyvinvointi. PK-kustannus: Jyväskylä.
• Kotter J. Leading change 1997
• materials named by the teacher
Mode of Delivery / Planned Learning Activities and Teaching Methods
Classroom lectures, moodle teaching, group works and course assignment
Assessment Criteria
1 the student understands some basics about developement of service organizations
3 the student understands well issues concerning developement of service organizations and can apply learned issues to practice
5 the student understands excellent developement of service organizations issues and can apply these to practice in great extent.
Assessment Methods
* attendance to lectures (classroom+moodle) (15 credits)
* Course assignment (45 credits)