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Front Page > Archived Education > International Business (T-IB) > 2013 > Year 2 > Customer Relationship Marketing (TIA0202)

Customer Relationship Marketing

Structure Type: Study unit
Code: TIA0202
Type: Compulsory / Professional Studies
Curriculum: T-IB 2013
Level: Bachelor of Business Administration
Year of Study: 2 (2014-2015)
Credits: 3 cr
Responsible Teacher: Sabel, Thomas
Language of Instruction: English

Courses During the Academic Year 2014-2015

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
17T-IB-2-22014-09-01 – 2014-12-19Kim SkåtarEnglish2014-08-15 – 2014-09-14
18T-IB-2-12015-01-05 – 2015-04-30Kim SkåtarEnglish2014-12-08 – 2015-01-12

Still need to take the course? See the courses during the academic year 2018-2019.

Learning Outcomes

In addition to the traditional means of competition in marketing, the student will get the basic knowledge of relationship and network marketing. The student will get acquainted with the concept of marketing interaction.

Student's Workload

Total work load: 81 h. Scheduled studies: 60 h. Individual studies: 21 h.
The assesment of student's own learning 1 h is included in contact lessons.

Prerequisites / Recommended Optional Courses

Basic knowledge of Marketing is preferable but not mandatory ( TK/IT students)
Marketing Mix Elements (LT/IB students)

Contents

Concept of relationship marketing, different types of relationships between companies, relationships between the company and the customer and the impact of relationships on marketing. Managing the relationships from a marketing point-of-view.

Regional Impact

Visiting lectures from local companies

Internationality

Follows the principle of Internationalization at Home (IaH). The course will improve the skills in English for the students since the language of instructions is English.
The cousre covers partly also international marketing aspects

Recommended or Required Reading and Other Learning Resources/Tools

Gummesson, E. 2008:
Total relationship marketing. Oxford : Elsevier.

Grönroos C. 2007: Service Management and Marketing. Customer Management in Service Competition. 3rd edition. John Wiley & Co, Chichester.
(Selected chapters: 4, 6, 10-15).

Other material provided by the Lecturer

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, individual and group assignments.

Assessment Criteria

Test:

5: utilise and apply essential theories, concepts and methods in various situations
3: utilise theories, concepts and methods consistently in written and oral communication
1: utilise essential theories, concepts and methods in various situations

Assignment:

5: retrieve information systematically from scientific publications in the field
- modify the information for various purposes
- assess the correctness and reliability of the information
- understands the development needs in the field and present development measures
- analyse and assess professional issues appearing in practical operations
- justify , giving the theoretical base, for the solutions made when acting in tasks of an expert

3: modify and apply acquired infor-mation
- assess the correctness of the information
- justify the solutions made when acting in tasks of an expert
- utilise various problem-solving methods independently
- recognise the development needs in the field

1: retrieve and utilise information from various sources
- justify the solutions made when acting in tasks of an expert
- utilise problem-solving methods when given guidance
- find development needs in the field

Assessment Methods

Numerical (0-5). Assignment 50%, Examination 50%.

Work Placement

None

Further Information

The content and the realization might be slightly different depending on the target group, IT students or Business Economics students


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