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Management of service business

Structure Type: Study unit
Code: SSYS1602
Curriculum: SSY 2023
Level: Master of Health Care / Master of Social Services
Year of Study: 2 (2024-2025)
Semester: Spring
Credits: 4 cr
Responsible Teacher: Uusi-Kakkuri, Piia
Language of Instruction: Finnish

Courses During the Academic Year 2024-2025

Impl.Group(s)Study TimeTeacher(s)Language
3006SSY2022-2Y2025-03-03 – 2025-05-31Miro KoskenrantaFinnish

Learning Outcomes

The student knows how to
- develop and manage social and health care service business

Student's Workload

Total work load of the course 54 h, of which scheduled studies 14 h and autonomous studies 40 h.
The assesment of student's own learning 1 h is included in contact lessons.

Contents

- Productization and price setting of products
- Eentrepreneurship
- Business plan
- Tendering of services and the purchaser-provider-models

Recommended or Required Reading and Other Learning Resources/Tools

Material pointed out by the lecturer

Mode of Delivery / Planned Learning Activities and Teaching Methods

Contact teaching, independent and guided network studies.

Assessment Criteria

Grade 1: The student
- Describes as an example the basic concepts in development and management of service business
Grade 3: The student
- Describes the basic concepts in development and management of service business processes and applies the knowledge in a familiar context
Grade 5: The student
- Describes analytically the development and management of service business processes and applies the knowledge in a new context


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