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Management of service business

Structure Type: Study unit
Code: SSYS1602
Type: Compulsory / Professional Studies
Curriculum: SSY 2015 / 2016 / 2017 / 2018 / 2019 / 2020 / 2021 / 2022 / 2023 / 2024
Level: Master of Health Care / Master of Social Services
Year of Study: 2 (2016-2017 / 2017-2018 / 2018-2019 / 2019-2020 / 2020-2021 / 2021-2022 / 2022-2023 / 2023-2024 / 2024-2025 / 2025-2026)
Credits: 4 cr
Responsible Teacher: Uusi-Kakkuri, Piia
Language of Instruction: Finnish

Courses

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
1S-SY-2Y2017-01-09 – 2017-06-02Ossi KoskinenFinnish2016-12-12 – 2017-01-16
2S-SY-2Y2018-01-08 – 2018-06-01Ossi KoskinenFinnish2017-12-11 – 2018-01-11
3S-SY-2Y2019-01-07 – 2019-06-02Ossi KoskinenFinnish2018-12-10 – 2019-01-14
4S-SY-2Y2020-01-07 – 2020-05-24Ossi KoskinenFinnish2019-12-16 – 2020-01-14
3002SSY2019-2Y2021-01-04 – 2021-06-06Ossi KoskinenFinnish2020-08-17 – 2021-01-10
3003SSY2020-2Y2022-01-01 – 2022-07-31Ossi Koskinen, Piia Uusi-KakkuriFinnish2021-12-01 – 2022-01-10
3004SSY2021-2Y2023-01-01 – 2023-07-31Miro Koskenranta, Piia Uusi-KakkuriFinnish2022-12-01 – 2023-01-10
3005S-SY-2Y, SSY2022-2Y2024-01-01 – 2024-05-31Miro KoskenrantaFinnish2023-12-01 – 2024-01-12
3006SSY2023-2Y2025-03-03 – 2025-05-31Miro KoskenrantaFinnish2024-12-01 – 2025-01-12

The descriptions shown below are for the academic year: 2024-2025

Learning Outcomes

The student knows how to
- develop and manage social and health care service business

Student's Workload

Total work load of the course 54 h, of which scheduled studies 14 h and autonomous studies 40 h.
The assesment of student's own learning 1 h is included in contact lessons.

Contents

- Productization and price setting of products
- Eentrepreneurship
- Business plan
- Tendering of services and the purchaser-provider-models

Recommended or Required Reading and Other Learning Resources/Tools

Material pointed out by the lecturer

Mode of Delivery / Planned Learning Activities and Teaching Methods

Contact teaching, independent and guided network studies.

Assessment Criteria

Grade 1: The student
- Describes as an example the basic concepts in development and management of service business
Grade 3: The student
- Describes the basic concepts in development and management of service business processes and applies the knowledge in a familiar context
Grade 5: The student
- Describes analytically the development and management of service business processes and applies the knowledge in a new context


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