Client Service Competency and Cultural Diversity
| Structure Type: | Study unit |
|---|---|
| Code: | SH00BC27 |
| Curriculum: | AVOIN 2021 SA 2021 / 2022 / 2022V / 2023 / 2024 / 2024V SH 2021 / 2021K / 2021VK / 2022 / 2022K / 2023 / 2023K / 2023VK / 2024 / 2024K TH 2021 / 2023 |
| Level: | Bachelor of Social Services / Bachelor of Nursing / Bachelor of Public Health |
| Year of Study: | 1 (2021-2022 / 2022 / 2022-2023 / 2023 / 2023-2024 / 2024 / 2024-2025 / 2025) |
| Credits: | 3 cr |
| Responsible Teacher: | Ketola, Katja |
| Language of Instruction: | Finnish |
Courses
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3001 | SA2021-1A, SA2021-1B | 2022-01-01 – 2022-07-31 | Susanna Weber | English | 2021-12-01 – 2022-01-10 |
| 3002 | 2022-01-01 – 2022-07-31 | Finnish | 2021-12-01 – 2022-01-10 | ||
| 3003 | SH2021-1A, TH2021-1A | 2022-01-01 – 2022-07-31 | Susanna Weber | English | 2021-12-01 – 2022-01-10 |
| 3004 | 2022-01-01 – 2022-07-31 | Finnish | |||
| 3005 | SH2021-1B, SH2021-1C | 2022-01-01 – 2022-07-31 | Susanna Weber | English | 2021-12-01 – 2022-01-10 |
| 3006 | SH2021V-12K, SH2021V-1K | 2022-08-22 – 2023-01-28 | Katja Ketola | Finnish | 2022-08-01 – 2023-01-10 |
| 3007 | 2022-01-17 – 2022-03-20 | Susanna Weber | English | ||
| 3010 | SH2021-12CK | 2022-08-22 – 2022-12-31 | Katja Ketola | Finnish | 2022-08-01 – 2022-09-06 |
| 3011 | SH2021-12DK | 2022-08-22 – 2022-12-31 | Katja Ketola | Finnish | 2022-08-01 – 2022-09-06 |
| 3012 | SH2022-1A | 2023-01-01 – 2023-07-31 | Susanna Weber | Finnish | 2022-12-01 – 2023-01-10 |
| 3013 | SH2022-1B | 2023-01-01 – 2023-07-31 | Susanna Weber | Finnish | 2022-12-01 – 2023-01-10 |
| 3014 | SA2022-1A | 2023-01-01 – 2023-07-31 | Susanna Weber | Finnish | 2022-12-01 – 2023-01-10 |
| 3015 | SA2022-1B | 2023-01-01 – 2023-07-31 | Susanna Weber | Finnish | 2022-12-01 – 2023-01-10 |
| 3016 | TH2023-1A | 2024-01-08 – 2024-05-31 | Susanna Weber | Finnish | 2023-12-01 – 2024-01-12 |
| 3017 | SH2023-1A | 2024-01-08 – 2024-05-31 | Karina Björninen | Finnish | 2023-12-01 – 2024-01-12 |
| 3018 | SH2023-1B | 2024-01-08 – 2024-05-31 | Karina Björninen | Finnish | 2023-12-01 – 2024-01-12 |
| 3019 | SA2023-1A | 2024-01-08 – 2024-05-31 | Tiina Järvelä | Finnish | 2023-12-01 – 2024-01-12 |
| 3020 | SA2023-1B | 2024-01-08 – 2024-05-31 | Katja Ketola | Finnish | 2023-12-01 – 2024-01-12 |
| 3021 | SA2022V-12K | 2023-08-01 – 2023-12-31 | Susanna Weber | Finnish | 2023-08-01 – 2023-09-06 |
| 3022 | SH2022-12CK | 2023-08-01 – 2023-12-31 | Katja Ketola | Finnish | 2023-08-01 – 2023-09-06 |
| 3023 | SH2022-12DK | 2023-08-01 – 2023-12-31 | Katja Ketola | Finnish | 2023-08-01 – 2023-09-06 |
| 3024 | SH2023-12CK | 2024-10-14 – 2024-12-20 | Aira Bragge | Finnish | 2024-08-01 – 2024-09-06 |
| 3026 | SH2023V-12K | 2024-08-01 – 2024-10-30 | Aira Bragge | Finnish | 2024-12-01 – 2025-01-13 |
| 3027 | SH2024-1B | 2025-01-01 – 2025-02-28 | Aira Bragge | Finnish | 2024-12-01 – 2025-01-13 |
| 3028 | SH2024-1A | 2025-03-01 – 2025-05-31 | Aira Bragge | Finnish | 2024-12-01 – 2025-01-12 |
| 3029 | SA2024-1A | 2025-01-01 – 2025-05-31 | Aira Bragge | Finnish | 2024-12-01 – 2025-01-13 |
| 3030 | SA2024-1B | 2025-01-01 – 2025-05-31 | Aira Bragge | Finnish | 2024-12-01 – 2025-01-13 |
The descriptions shown below are for the academic year: 2024-2025
Learning Outcomes
The students develop their client service competency and their awareness around cultural diversity and their multicultural competency. The students build awareness of cultural aspects and learn to encounter people with diverse cultural backgrounds.
1. Self-reflection
2.Individual encounter in nursing and social services
3. The students have the ability to encounter vulnerable client / patient groups
4. The principle of equality and non-discrimination
5. A humane and respectful encounter of the patient/ client
6. The participation of the patient/ client and promoting patient/ client participation
7. supporting and promoting family member involvement
8.Strengths-/ resource-based approach with the client/ patient
Student's Workload
The student´s workload: 3 credit units
- 81hrs
- on the academic schedule 30 hrs
- self-learning/ self-study 51hrs
Contents
Diversity is a group of people who are different in the same place.”
1. encounter, participation, equality
2. Terminology ( the students will learn the definitions and application of basic concepts including culture, ethnicity, racism, stereotype, prejudice, core values, oppression, discrimination )
3. Cultural awareness, skill, encounter, knowledge
4. Self-reflection
5. Immigration/ culture/ gender/ disability/ health differences
6. Diversity and internationalisation at home
7. Integration/ social integration
8. discussion about values in students´ life
Students will practice shifting their perceptions in order to empathize with people who come from backgrounds other than their own
Regional Impact
The student develops their ability to work in diverse health care/social services companies and service providers in the area.
Internationality
The student develops their skills to work in diverse work communities and with different clients
Recommended or Required Reading and Other Learning Resources/Tools
Material given by the teacher in the beginning and during the course
Mode of Delivery / Planned Learning Activities and Teaching Methods
Written and oral assignments,dialogue and communication in class, pair and group work, active participation.
Assessment Criteria
5 The student critically applies the theories and produces new information by combining concepts and phenomena. In assignments and reports, the student compares and classifies various sources of information by making justified choices from professional and ethical point of view. In groupwork and discussions, the student acts as a responsible member of a professional group and communicates fluently and consistently. The student analyzes and assesses critically the needs for development in the field.
3 The student understands the essential theories, concepts, principles and issues related to client service competency and cultural diversity and discusses the issues competently. In assignments and reports, the student combines information systematically from various scientific sources and is able to assess the correctness of the information. In interactive situations, the student fluently acts and communicates in professional group. The student understands the needs for development in the field and solves professional problems.
1 The student recognizes and understands the essential theories, concepts , principles and issues related to client service competency and cultural diversity. In assignments, the student is able to search and structure important professional information. In interactive situations, the student attends and communicates in professional contexts. The student recognizes the development needs in the field.
Assessment Methods
Oral and written assignments, attendance,examination. Evaluation 1-5
Further Information
Spark-feedback system is used to collect course feedback