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Client work and professional communication

Structure Type: Study unit
Code: SAPA0507
Curriculum: SA 2018V / 2019
Level: Bachelor of Social Services
Year of Study: 2 (2020 / 2020-2021)
Semester: Spring / Autumn
Credits: 6 cr
Responsible Teacher: Långsjö, Kati
Language of Instruction: Finnish

Courses During the Academic Year 2020-2021

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
3001SA2019-2A, SA2019-2B2020-08-24 – 2020-12-20Aira Bragge, Henrik NiemeläFinnish2020-08-17 – 2020-09-11

Learning Outcomes

The student knows
* client process in social services and the tools used in it and can use them in practical client situations
* how to express himself in special presentation occasions in working life
* how to draft impressive communication documents and act in meetings and negotiations
* understands the meaning of communication both from community’s and his/her own work’s perspective and wants continuously improve his/her own skills

Student's Workload

Altogether 156 hours, of which scheduled study approximately 66 hours.


• Expert communication:
special characteristics of social services communication, verbal and written influencing, speech communication, community and group communication, meetings and negotiations, raisin own courage in interaction and developing reflection skills

Client work:
documentation of client work
• client process and client process documentation
• individual client work
• initial mapping and client plan
• conducting a client interview
• network perspective in client process
• impressiveness of client work

Recommended or Required Reading and Other Learning Resources/Tools

Vuorovaikutuksellinen tukeminen sosiaali- ja terveysalalla. Juva. WSOY.
Särkelä, A. 2001 Välittäminen ammattina. Tampere. Vastapaino
Roivas, M. Karjalainen A. L. 2013 Sosiaali- ja terveysalan viestintä.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, oral and written exercises, fieldstudies

Assessment Criteria

Grade 1: the student
* uses the most common tools in social services client work
* illustrates his/her own communication and interaction skills
* manages the communication occasions required in working life
Grade 3: the student
* masters the tools used in client process
* knows how to use suitable approach and tools and justify his/her solutions
* illustrates his/her own communication and interaction skills level
* express him fluently and appropriately in occasions required in working life
Grade 5: the student
* apply and develop the tools of client work in a client-oriented and creative way
* analyse the starting point and character of professional communication
* express him clearly and interestingly in occasions required in working life and show ability to develop the skills further

Assessment Methods

Expert communication (3 sp): Completed oral exercises, written exercise (Grading scale 0-5).

Client work (3 sp): Written Assignment