VAMK

Change language: Suomi

Front Page > Study Search > Client work and professional communication (SAPA0507)

Client work and professional communication

Structure Type: Study unit
Code: SAPA0507
Type: Compulsory / Basic Studies
Curriculum: SA 2016V / 2017 / 2018 / 2018V / 2019 / 2020 / 2020V
Level: Bachelor of Social Services
Year of Study: 2 (2018 / 2018-2019 / 2019-2020 / 2020 / 2020-2021 / 2021-2022 / 2022)
Credits: 6 cr
Responsible Teacher: Bragge, Aira
Language of Instruction: Finnish

Courses

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
1S-SA-2VK2018-01-08 – 2018-06-01Sanna Keskikuru, Eija KalliokoskiFinnish2017-12-11 – 2018-01-15
2S-SA-2A2018-08-31 – 2018-12-21Eija Kalliokoski, Sinikka PalosaariFinnish2018-08-20 – 2018-09-17
3S-SA-2B2018-08-31 – 2018-12-21Eija Kalliokoski, Sinikka PalosaariFinnish2018-08-20 – 2018-09-17
4S-SA-2A2019-10-28 – 2020-05-31Marianne Waltermann, Ville NisonenFinnish2019-08-19 – 2019-09-09
5S-SA-2B2019-09-02 – 2020-05-31Marianne Waltermann, Ville NisonenFinnish2019-08-19 – 2019-09-09
6S-SA-1VK, S-SA-2VK2020-01-06 – 2020-05-24Marianne Waltermann, Ville NisonenFinnish2019-12-16 – 2020-01-14
3001SA2019-2A, SA2019-2B2020-08-24 – 2020-12-20Aira Bragge, Henrik NiemeläFinnish2020-08-17 – 2020-09-11
3004SA2020V-12K2022-01-01 – 2022-07-31Aira Bragge, Maarit JänttiFinnish2021-12-01 – 2022-01-10
3005SA2020-2A2021-08-01 – 2021-12-31Aira Bragge, Henrik NiemeläFinnish2021-08-01 – 2021-09-06
3006SA2020-2B2021-08-01 – 2021-12-31Aira Bragge, Henrik NiemeläFinnish2021-08-01 – 2021-09-06
3007SA2020-2C2021-08-01 – 2021-12-31Aira Bragge, Henrik NiemeläFinnish2021-08-01 – 2021-09-06

The descriptions shown below are for the academic year: 2021-2022

Learning Outcomes

The student knows
* client process in social services and the tools used in it and can use them in practical client situations
* how to express himself in special presentation occasions in working life
* how to draft impressive communication documents and act in meetings and negotiations
* understands the meaning of communication both from community’s and his/her own work’s perspective and wants continuously improve his/her own skills

Student's Workload

Altogether 156 hours, of which scheduled study approximately 66 hours.

Contents

• Expert communication:
special characteristics of social services communication, verbal and written influencing, speech communication, community and group communication, meetings and negotiations, raisin own courage in interaction and developing reflection skills

Client work:
documentation of client work
• client process and client process documentation
• individual client work
• initial mapping and client plan
• conducting a client interview
• network perspective in client process
• impressiveness of client work

Recommended or Required Reading and Other Learning Resources/Tools

Vuorovaikutuksellinen tukeminen sosiaali- ja terveysalalla. Juva. WSOY.
Särkelä, A. 2001 Välittäminen ammattina. Tampere. Vastapaino
Roivas, M. Karjalainen A. L. 2013 Sosiaali- ja terveysalan viestintä.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, oral and written exercises, fieldstudies

Assessment Criteria

Grade 1: the student
* uses the most common tools in social services client work
* illustrates his/her own communication and interaction skills
* manages the communication occasions required in working life
Grade 3: the student
* masters the tools used in client process
* knows how to use suitable approach and tools and justify his/her solutions
* illustrates his/her own communication and interaction skills level
* express him fluently and appropriately in occasions required in working life
Grade 5: the student
* apply and develop the tools of client work in a client-oriented and creative way
* analyse the starting point and character of professional communication
* express him clearly and interestingly in occasions required in working life and show ability to develop the skills further

Assessment Methods

Expert communication (3 sp): Completed oral exercises, written exercise (Grading scale 0-5).

Client work (3 sp): Written Assignment


Back