Customer Segments and Corresponding Welfare Services
| Structure Type: | Study unit |
|---|---|
| Code: | SA00BC63 |
| Curriculum: | SA 2021 / 2022 / 2022V / 2023 / 2024 / 2024V |
| Level: | Bachelor of Social Services |
| Year of Study: | 1 (2021-2022 / 2022-2023 / 2023 / 2023-2024 / 2024-2025 / 2025) |
| Semester: | Autumn / Spring |
| Credits: | 3 cr |
| Responsible Teacher: | Niemistö, Riku |
| Language of Instruction: | Finnish |
Courses
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3001 | SA2021-1A | 2021-08-01 – 2021-12-31 | Heli Huhta | Finnish | 2021-08-01 – 2021-09-06 |
| 3002 | SA2021-1B | 2021-08-01 – 2021-12-31 | Heli Huhta | Finnish | 2021-08-01 – 2021-09-06 |
| 3004 | SA2022-1A | 2022-08-22 – 2022-12-31 | Heli Huhta | Finnish | 2022-08-01 – 2022-09-06 |
| 3005 | SA2022-1B | 2022-08-22 – 2022-12-31 | Heli Huhta | Finnish | 2022-08-01 – 2022-09-06 |
| 3006 | SA2022V-1K | 2023-01-01 – 2023-05-31 | Heli Huhta | Finnish | 2022-12-01 – 2023-01-22 |
| 3007 | SA2023-1A | 2024-01-08 – 2024-05-31 | Heli Huhta | Finnish | 2023-12-01 – 2024-01-12 |
| 3008 | SA2023-1B | 2024-01-08 – 2024-05-31 | Heli Huhta | Finnish | 2023-12-01 – 2024-01-12 |
| 3009 | SA2024-1A | 2025-01-01 – 2025-05-31 | Heli Huhta | Finnish | 2024-08-01 – 2024-09-06 |
| 3010 | SA2024-1B | 2025-01-01 – 2025-05-31 | Heli Huhta | Finnish | 2024-08-01 – 2024-09-06 |
| 3011 | SA2024V-1K | 2025-08-01 – 2025-12-31 | Heli Huhta | Finnish |
The descriptions shown below are for the academic year: 2025-2026
Learning Outcomes
Student knows
-Different phases in life and social security and services related to each
-Is able to combine services and benefits using the network
-Basics in building service chains, the concept of segmentation and integrated service-unit
-Basics in service integration
-Is able to evaluate the services from clients point of view
-Is familiar with the future of the welfare services
Student's Workload
Students workload 80h, of which 30h in the schedule.
Prerequisites / Recommended Optional Courses
No previous studies required.
Contents
-Client segments, permanent ja changing
-Welfare services needed by different client-groups
-Service integration
-Multiprofessional work
-Client in the centre
-User experience
-Participation
Regional Impact
The student knows the services regionally and is able to help the clients locally.
Internationality
International influences to national services taken into account.
Recommended or Required Reading and Other Learning Resources/Tools
Forss, Päivi ja Vatula-Pimiä Marja-Leena. Sosiaalinen turva ja hyvinvointi. 2014. Edita. Helsinki.
Helminen, Jari (toim). Sosiaaliohjaus -lähtökohtia ja käytäntöjä. 2016. Edita. Helsinki.
Ahola, Pasi, Arajärvi, Pentti ja Kananoja, Aulikki (toim). Yhteiset vai ostetut? Sosiaalipalvelut hyvinvoinnin ja osallisuuden tuottajina. Kalevi Sorsa säätiön julkaisuja 5/2010. Linkki: http://sorsafoundation.fi/wp-content/uploads/sites/807/2012/07/Yhteiset-vai-ostetut.pdf
Kananoja, Aulikki, Lähteinen, Martti, Marjamäki Pirjo ja Aho Kristiina. Sosiaalityön käsikirja. 2017. Tietosanoma.
Laaksonen, Hannele, Laitinen, Heleena ja Hiilamo, Heikki (toimi) Sosiaali- ja terveydenhuollon järjestelmä. 2020.Sanoma Pro Oy. Helsinki.
Mattila, Maija (toim). Eriarvoisuuden tila Suomessa 2020. Kalevi Sorsa -säätiö.Linkki: https://sorsafoundation.fi/wp-content/uploads/2020/08/Eriarvoisuus2020_web2.pdf
Mode of Delivery / Planned Learning Activities and Teaching Methods
Contact studies
Studyvisit
Individual and group assignments
Discussions
Individual study