Customer and Service Guidance & Customer Security
| Structure Type: | Study unit |
|---|---|
| Code: | SA00BC79 |
| Curriculum: | SA 2022 |
| Level: | Bachelor of Social Services |
| Year of Study: | 2 (2023-2024) |
| Semester: | Autumn |
| Credits: | 4 cr |
| Responsible Teacher: | Weber, Susanna |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2023-2024
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3003 | SA2022-2A | 2023-08-01 – 2023-12-31 | Heidi Blom | Finnish | 2023-08-01 – 2023-09-06 |
| 3004 | SA2022-2B | 2023-08-01 – 2023-12-31 | Heidi Blom | Finnish | 2023-08-01 – 2023-09-06 |
Learning Outcomes
The student is able to work purposefully in customer and service guidance.
The student understands theoretical definitions of customer and service guidance. The student knows the customer´s rights and legal security.
The student masters the customer and service management process.
The student is well-oriented with customer safety and understands it´s importance in customer and service guidance.
The student understands the field of social work and legislation.
The student is well-oriented with digital customer work and data protection.
Student's Workload
4 x 27 h
Contents
Customer and service management
* definition of customer and service management
* customer confluense and interaction in customer situations
* the subjective expertise of the client
* customer process: initial mapping, customer plan and documentation
* interprofessionalism and networking
* effectiveness of customer work
Customer safety
* safe organisation, production and implementation of services
* comprehensive social care
* customer safety in social welfare legislation
* good customer treatment, customer rights and legal protection
* data protection
* digitality and electronic services in customer work
Recommended or Required Reading and Other Learning Resources/Tools
Material provided by the teacher.
Assessment Criteria
Grade 1
The student can identify the process of customer and service guidance. The student can understand the meaning of customer safety and is able to take them into account in its operations.
Grade 3
The student understands the meaning of customer safety in customer and service guidance. The student can promote customer safety in their work.
Grade 5
The student can act and develop customer and service guidance on multi-professional way. The student understand theory and can develop its own expertice with it.
Further Information
Spark-feedback system is used to collect course feedback.