Change language: Suomi

Front Page > Current Education > Degree Programme in Social Services (SA) > 2021 > Year 2 > Basics of Customer Work in Social Sector (SA00BC18)

Basics of Customer Work in Social Sector

Structure Type: Study unit
Code: SA00BC18
Curriculum: SA 2021
Level: Bachelor of Social Services
Year of Study: 2 (2022-2023)
Semester: Autumn
Credits: 9 cr
Responsible Teacher: Weber, Susanna
Language of Instruction: Finnish

Courses During the Academic Year 2022-2023

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
3001SA2021-2A2022-08-22 – 2022-12-31Susanna WeberFinnish2022-08-01 – 2022-09-06
3002SA2021-2B2022-08-22 – 2022-12-31Heli HuhtaFinnish2022-08-01 – 2022-09-06

Still need to take the course? See the courses during the academic year 2023-2024.

Learning Outcomes

The student observes and applies the theories about performance and life management.
The student practices customer interaction skills and learns to work in customer work by using multi-professional networks.
The student knows the service system of internship field and learns to guide customers in the service system.
The student is able to work as a member of work community and gets professional certainty of different interactions.

Student's Workload

Total work-load 486h, includes the time on placement 228h and individual studying including the assignment.

Prerequisites / Recommended Optional Courses

Previous practical trainings.


Customer work and interaction in customer work
Social service system
Molti-professional work in the social sector and network
Work community skills

The students, who intents to early childhood education, are conducting internship outside of daycare.


International student exchange or practice is possible.

Recommended or Required Reading and Other Learning Resources/Tools

Material announced by the teacher.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Placement and individual studying.

Assessment Criteria


The student formulates his own learning goals from the basis of general goals.
The learning assignments have been performed acceptably.
The student evaluates his own learning realistically and is able to accept feedback.
The goals of the practical training period have been gained mainly.
The student is motivated to work in the social services.
The student understands the meaning of professional ethics in his work.
Is able to perform his assignments in co-operation with his supervisor and is able to explain his operations.
Independent approach in working and methodicalness increase during the practical training period.
The student recognizes his own strengths and development areas.
The student has readiness to work as a member of a group.
Interaction between different parties is natural and functional.
The student gets acquainted with the operational principles of the work community and operates according to them.
The student asks for advice and chases up things spontaneously.
The student uses the things he has earlier learned functionally and is able to explain his operations with the help of theory.


Taking responsibility in own studying, self-direction, motivation and initiative are lacking.
The student’s operation in the practice place is against the ethical principles of the social services branch.
Lacking co-operative skills.
The student is not explaining his own actions.
Fundamental deficiencies in the basic information.
Co-operation with the different parties is insignificant, attitude towards clients uninterested.
Disengagement of the work community, acting against the operational principles of the work place.
Excessive amount of absences, does not hang onto working hours.
Learning assignments have not been done.

Assessment Methods

Passed/failed. The evaluation is done by the supervisor at the practise-place, teacher and the student.