Client work and professional communication
| Structure Type: | Study unit |
|---|---|
| Code: | SAPA0507 |
| Curriculum: | SA 2020 |
| Level: | Bachelor of Social Services |
| Year of Study: | 2 (2021-2022) |
| Semester: | Autumn |
| Credits: | 6 cr |
| Responsible Teacher: | Bragge, Aira |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2021-2022
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3004 | SA2020V-12K | 2022-01-01 – 2022-07-31 | Aira Bragge, Maarit Jäntti | Finnish | 2021-12-01 – 2022-01-10 |
| 3005 | SA2020-2A | 2021-08-01 – 2021-12-31 | Aira Bragge, Henrik Niemelä | Finnish | 2021-08-01 – 2021-09-06 |
| 3006 | SA2020-2B | 2021-08-01 – 2021-12-31 | Aira Bragge, Henrik Niemelä | Finnish | 2021-08-01 – 2021-09-06 |
| 3007 | SA2020-2C | 2021-08-01 – 2021-12-31 | Aira Bragge, Henrik Niemelä | Finnish | 2021-08-01 – 2021-09-06 |
Learning Outcomes
The student knows
* client process in social services and the tools used in it and can use them in practical client situations
* how to express himself in special presentation occasions in working life
* how to draft impressive communication documents and act in meetings and negotiations
* understands the meaning of communication both from community’s and his/her own work’s perspective and wants continuously improve his/her own skills
Student's Workload
Altogether 156 hours, of which scheduled study approximately 66 hours.
Contents
• Expert communication:
special characteristics of social services communication, verbal and written influencing, speech communication, community and group communication, meetings and negotiations, raisin own courage in interaction and developing reflection skills
Client work:
documentation of client work
• client process and client process documentation
• individual client work
• initial mapping and client plan
• conducting a client interview
• network perspective in client process
• impressiveness of client work
Recommended or Required Reading and Other Learning Resources/Tools
Vuorovaikutuksellinen tukeminen sosiaali- ja terveysalalla. Juva. WSOY.
Särkelä, A. 2001 Välittäminen ammattina. Tampere. Vastapaino
Roivas, M. Karjalainen A. L. 2013 Sosiaali- ja terveysalan viestintä.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, oral and written exercises, fieldstudies
Assessment Criteria
Grade 1: the student
* uses the most common tools in social services client work
* illustrates his/her own communication and interaction skills
* manages the communication occasions required in working life
Grade 3: the student
* masters the tools used in client process
* knows how to use suitable approach and tools and justify his/her solutions
* illustrates his/her own communication and interaction skills level
* express him fluently and appropriately in occasions required in working life
Grade 5: the student
* apply and develop the tools of client work in a client-oriented and creative way
* analyse the starting point and character of professional communication
* express him clearly and interestingly in occasions required in working life and show ability to develop the skills further
Assessment Methods
Expert communication (3 sp): Completed oral exercises, written exercise (Grading scale 0-5).
Client work (3 sp): Written Assignment