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Introduction to Clientwork

Structure Type: Study unit
Code: SSAH0001
Type: Compulsory / Practical training
Curriculum: SA 2014V
Level: Bachelor of Social Services
Year of Study: 1 (2015)
Credits: 9 cr
Responsible Teacher: Niemistö, Riku
Language of Instruction: Finnish

Courses During the Year 2015

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
9S-SA-1A, S-SA-1B2015-03-02 – 2015-04-10Aira Bragge, Heidi Blom, Tytti Hyttilä-HuhtaFinnish2014-12-08 – 2015-01-12

Learning Outcomes

The student gets acquainted with the everyday life of the chosen client group and the documents guiding the work. The student familiarizes with and compares the functions of social services that support the socialization, growth, education, guidance and welfare of a human being. The student develops his own thinking of education and guidance and his knowledge of the social services branch. The student executes a self-evaluation and applies it in practice. The student is able to solve difficult situations related to people’s welfare and health. The student is able to enforce and to take a critical view in his own work.

Student's Workload

Practical training 234h

Prerequisites / Recommended Optional Courses

The theoretical studies before the first year practice period must be passed.


Child-based activity and education companionship in day-care centres and client service and guidance assignments in for example home help services or in services for the aged.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Supervised practical training 234 h.

Assessment Criteria

The student formulates his own learning goals from the basis of general goals. The learning assignments have been performed acceptably. The student evaluates his own learning realistically and is able to accept feedback. The goals of the practical training period have been gained mainly. The student is motivated to work in the social services. The student understands the meaning of professional ethics in his work. Is able to perform his assignments in co-operation with his supervisor and is able to explain his operations. Independent approach in working and methodicalness increase during the practical training period. The student recognizes his own strengths and development areas. The student has readiness to work as a member of a group. Interaction between different parties is natural and functional. The student gets acquainted with the operational principles of the work community and operates according to them. The student asks for advice and chases up things spontaneously. The student uses the things he has earlier learned functionally and is able to explain his operations with the help of theory.
Taking responsibility in own studying, self-direction, motivation and initiative are lacking. The student’s operation in the practice place is against the ethical principles of the social services branch. Lacking co-operative skills. The student is not explaining his own actions. Fundamental deficiencies in the basic information. Co-operation with the different parties is insignificant, attitude towards clients uninterested. Disengagement of the work community, acting against the operational principles of the work place. Excessive amount of absences, does not hang onto working hours. Learning assignments have not been done.

Assessment Methods

The practice period will be passed with the accepted/failed principle. The instructor of the practice place, the student and the teacher will all participate in the evaluation. At the end of the practical training period there will be an evaluating discussion concerning the practical training period.