Development and Management of Service Processes
| Structure Type: | Study unit |
|---|---|
| Code: | SSYS1201 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | S-SY 2011 |
| Level: | Master of Health Care / Master of Social Services |
| Year of Study: | 1 (2011-2012) |
| Credits: | 5 cr |
| Responsible Teacher: | Isosaari, Ulla |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2011-2012
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3 | S-SY-1Y | 2012-01-09 – 2012-06-01 | Hanna-Leena Melender, Ulla Isosaari | Finnish | 2011-12-07 – 2012-01-15 |
Learning Outcomes
The student is able to analyze and develop procedures in the organization, is able to enable evidence-based practice by identifying various levels and degrees of evidence required, and knows structures of service and funding systems within Health and Social Services. The student attains knowledge about the third sector as respectable party in service provision. The student masters the main methods for quality assurance and identifies ethical issues and needs for improvement. The student is able to analyze efficacy of services and other regional effects to the environment and population.
Student's Workload
Total work load of the course 135 h
- of which scheduled studies 24 h
- of which autonomous studies 111 h
Contents
• Evidence-based practice
• Process Management
• Quality Management
• Quality assurance
• Evaluation and efficiency of services
Recommended or Required Reading and Other Learning Resources/Tools
Korteniemi, P. & Borg P.(2008). Kohti näyttöön perustuvaa ammatillista käytäntöä. Työpapereita 23. Helsinki: Stakes.
Gomm, R. & Davis C. (Eds.) (2000). Using Evidence in Health and Social Care. London: Sage, Open University Press.
Lumijärvi, I. & Jylhäsaari J. (1999). Laatujohtaminen ja julkinen sektori. Helsinki: Gaudeamus.
Pohjola A, Kemppainen T & Väyrynen S (toim.) 2012. Sosiaalityön vaikuttavuus. Lapin yliopistokustannus. Rovaniemi.
STM (2009) Johtamisella vaikuttavuutta ja vetovoimaa hoitotyöhön. Toimintaohjelma 2009-2011. Sosiaali- ja terveysministeriön julkaisuja 2009:18. Sosiaali- ja terveysministeriö. Helsinki. Saatavissa: http://www.stm.fi/julkaisut/nayta/_julkaisu/1478007
Virtanen, P. (2007). Arviointi: Arviointitiedon luonne, tuottaminen ja hyödyntäminen. Helsinki: Edita.
Virtanen, P. & Wennberg M. (2005). Prosessijohtaminen julkishallinnossa. Helsinki: Edita.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Seminar-type contact teaching 24 h, guided network studies, group assignment and independent studies 111 h (135 h together)
Assessment Criteria
Level 5:
- the student can evaluate the actions of social and health care through the principals of evidence-based practice
- the student masters the principles of quality assessment and can apply the methods of quality assessment and evaluation
Level 3:
- the student understands the principals of evidence-based practice
- the student understands the principals and effects of financing systems to the operation of social and health care
- the student understands the meaning of quality work and evaluation of impressiveness in social and health care
Level 1:
- the student is familiar with the levels of evidence-based care to enable evidence-based practice
- the student is familiar with the structures of service production systems and financing systems
- the student is familiar with the central methods of quality assessment and evaluation
Assessment Methods
The grade of the study module compounds of grades of network assignments, group assignment and self-evaluation. Numeric evaluation (1–5).