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Front Page > Archived Education > Social Services (S-SA) > 2009 > Year 4 > Quality Management and Developing Work (SSA0803)

Quality Management and Developing Work

Structure Type: Study unit
Code: SSA0803
Type: Compulsory / Professional Studies
Curriculum: S-SA 2009
Level: Bachelor of Social Services
Year of Study: 4 (2012-2013)
Credits: 4 cr
Responsible Teacher: Koivisto, Raimo
Language of Instruction: Finnish

Courses During the Academic Year 2012-2013

Impl.Group(s)Study TimeTeacher(s)LanguageEnrolment
11S-SA-4A2012-08-27 – 2012-12-21Aira Bragge, Virpi VälimaaFinnish2012-08-13 – 2012-09-07
12S-SA-4B2012-08-27 – 2012-12-21Aira Bragge, Virpi VälimaaFinnish2012-08-13 – 2012-09-07

Learning Outcomes

Quality Management and Developing Work, 4 cr
SSA0803 (study credit)
The student will get acquainted with quality management in services and action as well as the influence of quality in the results and continuity of a work community. The student will be able to analyze different organizations, their structure, action and culture and will get facilities to act as an active and responsible menber in an organization.

Contents

Organization culture, teamwork, learning organization. The concept and factors of quality, the influence of quality on the results of a work community, different methods to improve the quality. Quality Management and quality Systems as a basis for continuous improvement.Total quality during the service process.

Recommended or Required Reading and Other Learning Resources/Tools

Skyttä, A. 2000. Tiimiytys ja sen läpivienti: matkalla kohti matalampia organisaatioita. Yritystaito.
Holma, T. & Outinen, M. & Idänpää - Heikkilä, U. & Sainio, S. 2001. Kirkasta ja uudista laadunhallintaa – kehitä laatutalo: opas sosiaali- ja terveydenhuollon organisaatioille. Helsinki. Suomen kuntaliitto.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, group exercises, seminar, independent studying.

Assessment Methods

Participation in group exercises and in the seminar, exam or assignment. Numeric assessment.


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