Quality Management and Developing Work
| Structure Type: | Study unit |
|---|---|
| Code: | SSA0803 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | S-SA 2008 |
| Level: | Bachelor of Social Services |
| Year of Study: | 4 (2011-2012) |
| Credits: | 4 cr |
| Responsible Teacher: | Koivisto, Raimo |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2011-2012
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 8 | S-SA-4A | 2011-08-29 – 2011-12-23 | Aira Bragge | Finnish | 2011-08-19 – 2011-09-04 |
| 9 | S-SA-4B | 2011-08-29 – 2011-12-23 | Aira Bragge | Finnish | 2011-08-19 – 2011-09-04 |
| 10 | 2011-08-29 – 2011-10-14 | Aira Bragge | Finnish | 2011-08-19 – 2011-09-04 |
Learning Outcomes
Quality Management and Developing Work, 4 cr
SSA0803 (study credit)
The student will get acquainted with quality management in services and action as well as the influence of quality in the results and continuity of a work community. The student will be able to analyze different organizations, their structure, action and culture and will get facilities to act as an active and responsible menber in an organization.
Contents
Organization culture, teamwork, learning organization. The concept and factors of quality, the influence of quality on the results of a work community, different methods to improve the quality. Quality Management and quality Systems as a basis for continuous improvement.Total quality during the service process.
Recommended or Required Reading and Other Learning Resources/Tools
Skyttä, A. 2000. Tiimiytys ja sen läpivienti: matkalla kohti matalampia organisaatioita. Yritystaito.
Holma, T. & Outinen, M. & Idänpää - Heikkilä, U. & Sainio, S. 2001. Kirkasta ja uudista laadunhallintaa kehitä laatutalo: opas sosiaali- ja terveydenhuollon organisaatioille. Helsinki. Suomen kuntaliitto.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, group exercises, seminar, independent studying.
Assessment Methods
Participation in group exercises and in the seminar, exam or assignment. Numeric assessment.