Communication and Interaction Skills
| Structure Type: | Study unit |
|---|---|
| Code: | RTRP0401 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-TR 2012 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 2 (2013-2014) |
| Credits: | 2 cr |
| Responsible Teacher: | Frank, Kristina |
| Language of Instruction: | Swedish |
Courses During the Academic Year 2013-2014
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 2 | 2013-09-02 – 2014-02-28 | Kristina Frank | Swedish | 2013-08-16 – 2013-09-13 |
Learning Outcomes
The student has a sufficient knowledge of the target-oriented communication in companies and organisations. The student has skills to express her/himself in speaking and in writing in various situations of working life. S/he is able to write various documents, act at a meeting and negotiation and express her/himself in various situations of working life. The student understands the significance of communication for the company/organisation and for her/his own work and is willing to improve her/his skills continuously. The student also prepares himself/herself for his/her applying for his/her job.
Student's Workload
Total work load 54 h.
- schedulded studies 26 h.
- autonomous studies 28 h.
Prerequisites / Recommended Optional Courses
Informative Communication
Contents
Fundamentals of argumentation, oral presentations, nonverbal communication. Documents and argumentative texts, negotiations and related documents. Job application and CV.
Recommended or Required Reading and Other Learning Resources/Tools
Østern, A-L. 1989. Tal- och uttryckspedagogik.
Johannesson, K. 2001. Tala väl. Stockholm. Norstedts Förlag.
Other material supplied by the teacher.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, pair work, group work, presentations and individual studies.
Assessment Criteria
1=Is able to name persuasive communication and interact in working life situations.
3=Is able to analyze and utilize persuasive communication and interact appropriately in working life situations.
5=Is able to analyze and utilize versatile persuasive communication and interact appropriately and efficiently in working life situations. Is capable to analyze his/her own and others' communication skills.
Assessment Methods
Participation in lectures, completed assignments, interviews, discussions, negotiations and related documents, CV. Presentations and exam. Numeric (0-5).