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Informative Communication

Structure Type: Study unit
Code: RRP0311
Type: Compulsory / Basic Studies
Curriculum: R-TR 2012
Level: Bachelor of Hospitality Management
Year of Study: 1 (2012-2013)
Credits: 2 cr
Responsible Teacher: Frank, Kristina
Language of Instruction: Swedish

Courses During the Academic Year 2012-2013

Impl.Study TimeTeacher(s)LanguageEnrolment
62012-10-29 – 2013-03-01Kristina FrankSwedish2012-10-08 – 2012-10-29

Learning Outcomes

The student is familiar with the concept of communication and requirements regarding documents in business correspondence and informative communication. The student is able to produce documents which are appropriate in contents, form and language. The student internalises the purpose and significance of communication in working life.

Student's Workload

Total work load 54 h
- scheduled studies 26 h.
autonomous studies 28 h.

Prerequisites / Recommended Optional Courses

No prerequisites.

Contents

Basics of communication, informative documents used in working life and their layout, appropriate language usage, correctness of language and style. Reporting.

Recommended or Required Reading and Other Learning Resources/Tools

- Lehrer, S. 1998. Affärsbrev. Helsingfors. Utbildningsstyrelsen.
- Svenska språknämnden. 2000. Svenska skrivregler. Stockholm. Liber AB.
- Other material provided during lectures.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures 20 h, pair and group work 6 h, independent studies 28 h

Assessment Criteria

1=Understands the role of organizational communication. Produces basic texts in working lif
3=Understands the role of organizational communication. Produces texts of good quality used in working life and uses different styles according to situation and target group.
5=Understands and is able to apply and justify organizational communication. Produces texts of excellent quality used in working life and uses different styles according to situation and target group.

Assessment Methods

Active participation in contact teaching, completed assignments, report, exam. Numeric (0-5).


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