Management of Service Business
| Structure Type: | Study unit |
|---|---|
| Code: | RRP0205 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-TR 2012 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 3 (2014-2015) |
| Credits: | 3 cr |
| Responsible Teacher: | Martin, Elina |
| Language of Instruction: | Swedish |
Courses During the Academic Year 2014-2015
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 1 | 2014-10-27 – 2014-12-19 | Helena Alamäki | Swedish | 2014-08-15 – 2014-10-31 |
| 2 | 2014-10-27 – 2014-12-19 | Helena Alamäki | Swedish | 2014-08-15 – 2014-10-31 |
Learning Outcomes
The student will acquire readiness skills to act as a manager and developer of a service business.
Contents
Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, study discussion, exercises.
Assessment Methods
Assignments and exercises. Numeric scale (0-5).