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Front Office Operations

Structure Type: Study unit
Code: RRA0402
Type: Compulsory / Professional Studies
Curriculum: R-TR 2012
Level: Bachelor of Hospitality Management
Year of Study: 1 (2012-2013)
Credits: 3 cr
Responsible Teacher: Martin, Elina
Language of Instruction: Swedish

Learning Outcomes

The student knows the hotel reception procedures and booking systems, and has a comprehensive picture of the chain of services in various units.

Contents

Various sectors of hotel service, vocabulary and concepts, various customer groups, booking systems and operations, booking programmes (ADP), maintenance of booking status. Customer service at reception. Organisation and co-operation between departments. Introduction to computer systems within the hotel industry, reservation systems and operational qualities.

Recommended or Required Reading and Other Learning Resources/Tools

• Kasavana, M.-Cachill, J.1992. Managing computers in the hospitality industry. East Lansing.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, assignment, project work.

Assessment Methods

Project work, examination


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