Front Office Operations
| Structure Type: | Study unit |
|---|---|
| Code: | RRA0402 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | R-TR 2011 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 1 (2011-2012) |
| Credits: | 3 cr |
| Responsible Teacher: | Martin, Elina |
| Language of Instruction: | Swedish |
Learning Outcomes
The student knows the hotel reception procedures and booking systems, and has a comprehensive picture of the chain of services in various units.
Contents
Various sectors of hotel service, vocabulary and concepts, various customer groups, booking systems and operations, booking programmes (ADP), maintenance of booking status. Customer service at reception. Organisation and co-operation between departments. Introduction to computer systems within the hotel industry, reservation systems and operational qualities.
Recommended or Required Reading and Other Learning Resources/Tools
Kasavana, M.-Cachill, J.1992. Managing computers in the hospitality industry. East Lansing.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, assignment, project work.
Assessment Methods
Project work, examination