German for Hospitality Studies (B1)
| Structure Type: | Study unit |
|---|---|
| Code: | RHP0316 |
| Type: | Optional obligatory / Basic Studies |
| Curriculum: | R-MR 2011 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 2 (2012-2013) |
| Credits: | 4 cr |
| Responsible Teacher: | Tuomaala, Pirkko |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2012-2013
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 6 | 2012-10-29 – 2013-03-01 | Kristina Frank | Swedish | 2012-10-08 – 2012-10-29 |
Learning Outcomes
The aim for the student is to develop the professional German language required in the hotel and restaurant business and in tourism enterprises together with basic knowledge of German culture. The student will have the knowledge needed for various customer service situations and he/she will be able to present Finland to tourists. The student wants to learn and improve his/her oral and written language skills needed in hotels and restaurants and in contact with tourists. The student will be able to understand and use the vocabulary required in customer service and he/she will also know the special features of German culture.
Student's Workload
Total 108 h: class hours 52 h, autonomous studies 53 h, oral and written tests 3 h
Prerequisites / Recommended Optional Courses
German A2 or equivalent
Contents
Customer service situations in hotels and tourism enterprises, Finnish culture and tourism, dealing with complaints, ancillary services, customer satisfaction.
Recommended or Required Reading and Other Learning Resources/Tools
Handouts supplies by the teacher.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Study discussions, exercises, group work, project work, independent study.
Assessment Criteria
Grade 1 = The student knows the basic terminology of the field and has a satisfactory command of the language both orally and in writing. S/he understands the main points of texts in the field.
Grade 3 = The student has a good oral and written command of the language and s/he can apply her/his skills in working life situations. S/he understands texts in the field.
Grade 5 = The student has an excellent oral and written command of the language, s/he communicates fluently and can apply her/his skills in a versatile manner. S/he understands texts in the field without difficulty
Assessment Methods
Active course participation, completed assignments, presentations, project report, written and oral examination, self-assessment, log book. Numeric scale (0-5).