Front Office Operations
| Structure Type: | Study unit |
|---|---|
| Code: | RHA0402 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | R-MR 2011 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 1 (2011-2012) |
| Credits: | 3 cr |
| Responsible Teacher: | Martin, Elina |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2011-2012
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 13 | 2011-08-29 – 2011-12-30 | Claus Norrgrann | Finnish | 2011-08-19 – 2011-09-09 |
| 14 | 2012-03-05 – 2012-05-25 | Claus Norrgrann | Finnish | 2012-02-13 – 2012-03-11 |
Learning Outcomes
The student knows the hotel reception procedures and booking systems, and has a comprehensive picture of the chain of services in various units.
Contents
Various sectors of hotel service, vocabulary and concepts, various customer groups, booking systems and operations, booking programmes (ADP), maintenance of booking status. Customer service at reception. Organisation and co-operation between departments. Introduction to computer systems within the hotel industry, reservation systems and operational qualities.
Recommended or Required Reading and Other Learning Resources/Tools
Kasavana, M.-Cachill, J.1992. Managing computers in the hospitality industry. East Lansing.
Teaching Methods
Lectures, assignment, project work.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, assignment, project work.
Assessment Criteria
5 – The student masters the sectors of hotel services, the basic terms and reception related special functions. The student is able to practice front office customer service and understands the structure as well as possesses skills in computerized booking systems.
3 – The student comprehends the structure of the hotel services, the basic terms and concepts. The student is familiar to booking systems and understands the structure and features of a computerized booking system.
1 – The student is able to identify parts of the hotel services, basic terms and concepts. The student has utilized a computerized booking system.
Assessment Methods
Project work, examination.