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Front Page > Archived Education > Tourism (R-MR) > 2010V > Year 2 > Communication and Interaction Skills I (RMA0402)

Communication and Interaction Skills I

Structure Type: Study unit
Code: RMA0402
Type: Compulsory / Basic Studies
Curriculum: R-MR 2010V
Level: Bachelor of Hospitality Management
Year of Study: 2 (2011-2012)
Credits: 2 cr
Responsible Teacher: Liedes, Pia
Language of Instruction: Finnish

Courses During the Academic Year 2011-2012

Impl.Study TimeTeacher(s)LanguageEnrolment
32011-10-24 – 2012-03-02Pia LiedesFinnish2011-10-03 – 2011-10-30
42012-01-09 – 2012-04-27Pia LiedesFinnish2011-12-07 – 2012-01-15

Learning Outcomes

The student has sufficient oral and written skills to express her/himself in various situations of working life. He/she is able to produce documents and express himself/herself various situations. Public presentations will be practised and improved by observing oneself and others.

Student's Workload

Total work load 54 h.
- scheduled 26 h.
- autonomous 28 h.

Prerequisites / Recommended Optional Courses

Tiedottava viestintä.

Contents

Persuasive communication, analysis of texts, presentations, non-verbal communication.

Recommended or Required Reading and Other Learning Resources/Tools

Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, independent studies, assignments.

Assessment Criteria

1=Is able to name persuasive communication and interact in working life situations.
3=Is able to analyze and utilize persuasive communication and interact appropriately in working life situations.
5=Is able to analyze and utilize versatile persuasive communication and interact appropriately and efficiently in working life situations. Is capable to analyze his/her own and others' communication skills.

Assessment Methods

Participation in contact teaching, completed assignments. Numeric 0-5.


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