Communication and Interaction Skills I
| Structure Type: | Study unit |
|---|---|
| Code: | RMA0402 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-MR 2010V |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 2 (2011-2012) |
| Credits: | 2 cr |
| Responsible Teacher: | Liedes, Pia |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2011-2012
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 3 | 2011-10-24 – 2012-03-02 | Pia Liedes | Finnish | 2011-10-03 – 2011-10-30 |
| 4 | 2012-01-09 – 2012-04-27 | Pia Liedes | Finnish | 2011-12-07 – 2012-01-15 |
Learning Outcomes
The student has sufficient oral and written skills to express her/himself in various situations of working life. He/she is able to produce documents and express himself/herself various situations. Public presentations will be practised and improved by observing oneself and others.
Student's Workload
Total work load 54 h.
- scheduled 26 h.
- autonomous 28 h.
Prerequisites / Recommended Optional Courses
Tiedottava viestintä.
Contents
Persuasive communication, analysis of texts, presentations, non-verbal communication.
Recommended or Required Reading and Other Learning Resources/Tools
Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, independent studies, assignments.
Assessment Criteria
1=Is able to name persuasive communication and interact in working life situations.
3=Is able to analyze and utilize persuasive communication and interact appropriately in working life situations.
5=Is able to analyze and utilize versatile persuasive communication and interact appropriately and efficiently in working life situations. Is capable to analyze his/her own and others' communication skills.
Assessment Methods
Participation in contact teaching, completed assignments. Numeric 0-5.