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Management of Service Business

Structure Type: Study unit
Code: RHP0205
Type: Compulsory / Basic Studies
Curriculum: R-MR 2009V
Level: Bachelor of Hospitality Management
Year of Study: 3 (2011-2012)
Credits: 3 cr
Responsible Teacher: Peltola, Mikko
Language of Instruction: Finnish

Courses During the Academic Year 2011-2012

Impl.Study TimeTeacher(s)LanguageEnrolment
112012-01-09 – 2012-04-27Mikko PeltolaFinnish2011-12-07 – 2012-01-15
122012-03-05 – 2012-04-27Päivi BjörkmanFinnish2012-02-13 – 2012-03-11

Learning Outcomes

The student will acquire readiness skills to act as a manager and developer of a service business.

Student's Workload

Total work load approximately 81 h web-based studies.

Prerequisites / Recommended Optional Courses

Previous studies/knowledge not required.

Contents

Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.

Recommended or Required Reading and Other Learning Resources/Tools

Other materials, such as articles, provided by the lecturer.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Web exercises based on literature. 30 h.
Webbased discussion on web exercises. 10 h.
Home exam (report). 40 h.

Assessment Methods

Web exercises 40 %.
Discussion on web exercises 10 %.
Home exam 50 %.
Numeric scale (0-5).


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