Management of Service Business
| Structure Type: | Study unit |
|---|---|
| Code: | RHP0205 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-MR 2009 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 3 (2011-2012) |
| Credits: | 3 cr |
| Responsible Teacher: | Peltola, Mikko |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2011-2012
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 11 | 2012-01-09 – 2012-04-27 | Mikko Peltola | Finnish | 2011-12-07 – 2012-01-15 |
| 12 | 2012-03-05 – 2012-04-27 | Päivi Björkman | Finnish | 2012-02-13 – 2012-03-11 |
Learning Outcomes
The student will acquire readiness skills to act as a manager and developer of a service business.
Student's Workload
Total work load approximately 81 h web-based studies.
Prerequisites / Recommended Optional Courses
Previous studies/knowledge not required.
Contents
Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.
Recommended or Required Reading and Other Learning Resources/Tools
Other materials, such as articles, provided by the lecturer.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Web exercises based on literature. 30 h.
Webbased discussion on web exercises. 10 h.
Home exam (report). 40 h.
Assessment Methods
Web exercises 40 %.
Discussion on web exercises 10 %.
Home exam 50 %.
Numeric scale (0-5).