Travel Agency Services and Booking Systems
| Structure Type: | Study unit |
|---|---|
| Code: | RHA0302 |
| Type: | Compulsory / Professional Studies |
| Curriculum: | R-MR 2009 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 1 (2009-2010) |
| Credits: | 3 cr |
| Responsible Teacher: | Kuivila, Raimo |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2009-2010
| Impl. | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|
| 9 | 2010-01-04 – 2010-05-29 | Raimo Kuivila | Finnish | 2009-12-07 – 2010-01-10 |
| 10 | 2010-03-08 – 2010-05-29 | Raimo Kuivila | Finnish | 2010-02-15 – 2010-03-14 |
Learning Outcomes
The student knows the importance of travel agencies as a distribution channel for tourism products and gets familiar with booking systems used in travel agencies.
Student's Workload
Total work load: 81
-of which scheduled studies 40
-Of which autonomous / independent studies 41
- Learning assignments, preparation for exam
Multi-form students
Total work load: 81
-of which scheduled studies 21
-Of which autonomous / independent studies 60
- Learning assignments, preparation for exam, web-based studies
Prerequisites / Recommended Optional Courses
No
Contents
Structure of travel agency services as a business. Basics of Amadeus Pro Tempo. Timetables from various sources.
Recommended or Required Reading and Other Learning Resources/Tools
- Verhelä, P. 2000. Matkatoimistopalvelut. Helsinki. Edita.
- Amadeus Pro Tempo.
- Timetables and manuals.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Conceptualization of a general view, interactive questioning, interactive lectures, exercises, computer-based learning.
Assessment Criteria
Grade 5
The student is able to evaluate, categorize, explain and argument characteristics and concepts related to Travel Agency services. The student is able to comprehensively utilize reservations systems to create new solutions according to customer needs.
Grade 3
The student is able to apply the main characteristics and concepts within Travel Agency services in the right situation and is also able to apply customer-orientation into use the of reservation systems.
Grade 1
Recognizes the main characteristics and concepts within Travel Agency services and is able to use basic functions of reservation systems.
Assessment Methods
Numeric scale is used (0-5). Active participation, individual practice and examination.