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Front Page > Archived Education > Hotel and Restaurant Business (R-HR) > 2007 > Communication and Interaction Skills (RHP0312)

Communication and Interaction Skills

Structure Type: Study unit
Code: RHP0312
Type: Compulsory / Basic Studies
Curriculum: R-HR 2007
Level: Bachelor of Hospitality Management
Credits: 3 cr
Responsible Teacher: Liedes, Pia
Language of Instruction: Finnish

Learning Outcomes

The student has sufficient oral and written skills to express her/himself in various situations of working life. He/she is able to produce documents, act in meetings and negotiations and express himself/herself various situations. Public presentations will be practised and improved by observing oneself and others. The student is familiar with the basics of scientific writing and learns how to write reports.

Contents

Non-verbal communication, persuasive communication and presentations. Correctness of language and style, professional terminology, reference techniques.

Recommended or Required Reading and Other Learning Resources/Tools

Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.
Ruokakello (Kielikello 1/2007)
Other material supplied by the teacher.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures, group and pair work, assignments, presentations.

Assessment Methods

Participation and completed assignments. Numeric (0-5)


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