Communication and Interaction Skills
| Structure Type: | Study unit |
|---|---|
| Code: | RHP0312 |
| Type: | Compulsory / Basic Studies |
| Curriculum: | R-HR 2006V |
| Level: | Bachelor of Hospitality Management |
| Credits: | 3 cr |
| Responsible Teacher: | Liedes, Pia |
| Language of Instruction: | Finnish |
Learning Outcomes
The student has sufficient oral and written skills to express her/himself in various situations of working life. He/she is able to produce documents, act in meetings and negotiations and express himself/herself various situations. Public presentations will be practised and improved by observing oneself and others. The student is familiar with the basics of scientific writing and learns how to write reports.
Contents
Non-verbal communication, persuasive communication and presentations. Correctness of language and style, professional terminology, reference techniques.
Recommended or Required Reading and Other Learning Resources/Tools
Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.
Ruokakello (Kielikello 1/2007)
Other material supplied by the teacher.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, group and pair work, assignments, presentations.
Assessment Methods
Participation and completed assignments. Numeric (0-5)