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Front Page > Archived Education > Hotel and Restaurant Business (R-HR) > 2005V > Year 3 > Management of Service Business (RHP0205)

Management of Service Business

Structure Type: Study unit
Code: RHP0205
Type: Compulsory / Basic Studies
Curriculum: R-HR 2005V
Level: Bachelor of Hospitality Management
Year of Study: 3 (2007-2008)
Credits: 3 cr
Responsible Teacher: Peltola, Mikko
Language of Instruction: Finnish

Courses During the Academic Year 2007-2008

Impl.Study TimeTeacher(s)LanguageEnrolment
12007-10-29 – 2008-03-07Elina MartinFinnish2007-10-08 – 2007-11-02
22007-10-29 – 2008-05-02Elina MartinFinnish2007-10-08 – 2007-11-02

Learning Outcomes

The student will acquire readiness skills to act as a manager and developer of a service business.

Student's Workload

Total work load approximately 81 h web-based studies.

Prerequisites / Recommended Optional Courses

Previous studies/knowledge not required.

Contents

Different aspects of management and the responsibility of a manager, organization structures, delegation of duties, motivating management, managing changes, feedback, teamwork and control of conflicts.

Recommended or Required Reading and Other Learning Resources/Tools

Other materials, such as articles, provided by the lecturer.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Web exercises based on literature. 30 h.
Webbased discussion on web exercises. 10 h.
Home exam (report). 40 h.

Assessment Methods

Web exercises 40 %.
Discussion on web exercises 10 %.
Home exam 50 %.
Numeric scale (0-5).


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