Managing People in the International Tourism and Hospitality Industry
| Structure Type: | Study unit |
|---|---|
| Code: | RBS9101 |
| Type: | Optional obligatory / Basic Studies |
| Curriculum: | R-HB 2007 |
| Level: | Bachelor of Hospitality Management |
| Year of Study: | 3 (2009-2010) |
| Credits: | 3 cr |
| Responsible Teacher: | Martin, Elina |
| Language of Instruction: | English |
Learning Outcomes
The student will learn the management of a flexible environment and will appreciate the way it functions. He/she will be able to apply this knowledge to developing management in tourism and hospitality enterprises from motivation to team leadership.
Contents
International Environment of Hospitality Business / The Leading Organizations.
The Emergence of International Hotels.
Political Aspects of the International Travel, Tourism and Lodging Industry.
International Hotel and Tourism Staffing.
Human Resources Cultural Diversity.
Selection and Preparation of International Hotel and Tourism Executives.
International Human Resource Management.
Supervision in Multicultural Environment.
Control: Hotel and Turism Operations and Management.
Motivation Theory for Hospitality & Tourism employees for multicultural environment.
Leading People in Multicultural Environment.
The General Managers Backround and Personal Characteristics.
The day-to-day Activities of outstanding General Manager.
Recommended or Required Reading and Other Learning Resources/Tools
Material supplied by the lecturer.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures and assignments.
Assessment Methods
Assignments and examination.